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Coffee Meets Bagel is back online after a multi-day outage that affected the entire platform. It has explained that the outage was the work of an outside actor that maliciously deleted company data and files.
In a recent blog post the dating platform’s Co-Founder and Chief Dating Officer, Dawoon Kang, shared new details about the outage.
She said Coffee Meets Bagel “determined that the outage was the result of an outside actor who maliciously deleted company data and files. We quickly re-established a secure environment for our technology team to restore our production services and notified law enforcement about this incident”.
Some users were concerned that their passport details and other sensitive information were leaked during the incident. However Coffee Meets Bagel explained that it doesn’t store this information as third-party vendors are responsible for those areas.
In light of this incident, Kang shared that the organisation is conducting a thorough investigation and is working to further enhance its cybersecurity protections.
To help ease the concerns of users who were impacted by the outage, the platform shared its plans for compensating and supporting its singles.
If any chats were set to expire during the outage period, Coffee Meets Bagel has automatically extended them by 7 days. Furthermore, subscribers will receive a 14 day extension to their subscription period, free of charge.
Users who were active in the 14 days leading up to the outage will receive 1,000 free beans, the platform’s in-app currency.
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